Airtel Nigeria compensates BlackBerry users
Monday, October 17, 2011Omoba
Airtel
Nigeria announced today that it will offer its BlackBerry customers a
service waiver following last week’s global outage attributed to the service provider,
Research in Motion (RIM).
Research
in Motion has now fully restored data services to its BlackBerry
devices. The BlackBerry outage was caused by a hardware error which halted
messaging and Web browsing across many parts of the world, disrupting services
for 3 days. The disruptions began in Europe, the Middle East, Africa and India
early in the week and later spread to North America.
Rajan
Swaroop, the Chief Executive Officer and Managing Director of Airtel Nigeria
stated: “We remain concerned about the inconvenience this has caused to all our
BlackBerry users earlier this week and we would like to compensate both our pre
paid and post paid customers for the inconvenience as best we can.
“For
our pre paid customers, we will extend the subscription of the services for the
month of October by three days. We are communicating this to the affected
customers through sms,”said Swaroop.
“For
our Post Paid customers, who are customers paying their bills at the end of
every month, we will waive three days off the BlackBerry monthly rental for the
month of October. The three day waiver will be reflected in the monthly bill
sent to all our post paid BlackBerry users for the month of October,” added
Swaroop.
Airtel
clarified that although the root cause emanated from the global provider of the
services, the telco service provider was willing to offer the extension as a
token compensation for its customers.
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